Support

Get help with CardLens.

Questions about scans, catalog matches, value ranges, condition grades, collections, or App Store purchases can be sent directly to support.

Help topics

Frequently asked questions.

What is CardLens and how does it work?

CardLens is an iOS app for trading card collectors. Photograph one card and CardLens cuts it out, identifies the exact catalog card, returns an AI value range backed by live eBay market evidence, estimates a condition grade, and saves the card to your collection.

Which trading card games does CardLens support?

CardLens supports Pokemon, Magic: The Gathering, Yu-Gi-Oh!, the One Piece Card Game, and Disney Lorcana, with more games added over time.

How do I get the best scan result?

Place the card on a plain surface, use bright even lighting, keep the whole card in frame, and avoid glare. Retake the photo if the card name, number, set, or artwork is blurry.

How does CardLens identify a card from a photo?

CardLens analyzes the photo using image-analysis technology to match it against its catalog, then returns the set, card number, rarity, and printing for the best match. Always confirm the match details against the physical card.

Where do value ranges come from?

CardLens combines an AI value range with current eBay marketplace listing and sales results returned through the eBay API where available. CardLens does not provide a guaranteed valuation, sold-listing archive, or appraisal service.

How accurate are the value ranges?

Value ranges are research guidance, not exact resale prices. Market activity, condition, rarity, grading, and demand can change quickly, so use CardLens as support before a trade, purchase, or sale.

What does the condition grade mean?

CardLens estimates a condition grade for raw cards (for example, Near Mint) and reads slab grades (for example, PSA 10) where applicable. The estimate is guidance and is not a substitute for professional grading.

What if my card is not recognized?

Try another photo with better lighting, sharper focus, and the full card visible. If the result still looks wrong, contact support with the photo and any known details so we can review the issue.

What can I save to my collection?

You can save scanned cards to your collection vault so each card stays connected to its catalog match, condition grade, value, and your own notes. You can also add cards to a wishlist.

Does saved card data refresh?

Yes. CardLens can refresh available market evidence when you reopen a saved card, so older saved items can reflect newer current responses where available.

Can I use CardLens as an authentication certificate?

No. CardLens is a research and collection utility. For high-value purchases, resale, insurance, grading, or authenticity disputes, consult a qualified expert or grading service.